Client Experience & Solutions Specialist

AMG & Associates, Inc.; Michigan; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Performance incentives

Job summary

AMG & Associates, Inc. is seeking a Client Support Specialist who combines client focus with organized problem-solving to deliver timely service experiences.

You will be the main point of contact for clients, guiding them through products, services, and account-related requests while maintaining professional and empathetic communication. This role emphasizes collaboration with sales, operations, and technical teams to resolve issues, document interactions, and support ongoing client satisfaction.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills.
• Strong interpersonal and professional communication with diverse clients.
• Ability to manage multiple requests in a fast-paced environment.
• Proficiency with email, office tools, CRM systems.
• Ability to work independently while collaborating with the team.

Responsibilities

• Respond to client inquiries via email, telephone, live chat, and other channels.
• Provide accurate information on products, services, policies, procedures, and account matters.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document client interactions and resolutions in CRM.
• Assist with account setup, service requests, product navigation, and admin tasks.
• Monitor outstanding requests and follow up for timely resolution.
• Escalate complex issues to appropriate internal teams.
• Maintain professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to procedures.
• Collaborate with sales, operations, technical support, and account management.
• Maintain accurate records of communications and feedback.
• Help clients understand services and resources related to their needs.
• Follow service standards, data-handling procedures, and company policies.
• Contribute to client satisfaction, retention, and continuous improvement.
• Meet performance expectations for response times and resolution rates.

Skills

Customer service

CRM systems

Communication

Problem solving

Time management

Teamwork

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Salesforce

Zendesk

HubSpot

Job description

AMG & Associates, Inc. is seeking a Client Support Specialist who combines client focus with organized problem-solving to deliver timely service experiences.

You will be the main point of contact for clients, guiding them through products, services, and account-related requests while maintaining professional and empathetic communication. This role emphasizes collaboration with sales, operations, and technical teams to resolve issues, document interactions, and support ongoing client satisfaction.