Client Support & Success Specialist

AMG & Associates, Inc.; Jersey City (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. seeks a client-focused Client Support Specialist to provide professional assistance, address inquiries, resolve issues, and ensure a positive client experience.

You will be the main contact for clients, navigate products and services, document interactions in CRM, and collaborate with sales, operations, and technical teams to meet client needs. The ideal candidate is patient, organized, with strong communication and problem-solving skills, able to handle multiple requests

Qualifications

• Proven customer service experience or equivalent.
• Strong written and verbal communication abilities.
• Ability to resolve issues with a solution-oriented mindset.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, policies, and account details.
• Troubleshoot issues and coordinate resolutions within service guidelines.

Skills

Customer service

Communication

Problem solving

Organization

CRM systems

Team collaboration

Multitasking

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

CRM software (Salesforce, Zendesk)

Live chat platforms

Job description

AMG & Associates, Inc. seeks a client-focused Client Support Specialist to provide professional assistance, address inquiries, resolve issues, and ensure a positive client experience.

You will be the main contact for clients, navigate products and services, document interactions in CRM, and collaborate with sales, operations, and technical teams to meet client needs. The ideal candidate is patient, organized, with strong communication and problem-solving skills, able to handle multiple requests