Client Success Specialist

AMG & Associates, Inc.; Monticello (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. is seeking a Client Support Specialist to deliver professional assistance to clients, resolve inquiries, and ensure a positive experience.

You will be the main liaison, guiding customers through products and services, handling account-related requests, and tracking interactions in our CRM. The ideal candidate communicates clearly, stays organized in a fast-paced environment, and collaborates with sales, operations, and technical teams to drive client satisfaction,

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills.
• Strong interpersonal and conflict-resolution abilities.
• Ability to manage multiple requests in a fast-paced environment.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information regarding products, services, policies, and accounts.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document client interactions in CRM or support systems.
• Assist clients with account setup, service requests, and administrative tasks.
• Monitor outstanding requests and ensure timely resolution.
• Escalate complex issues to appropriate departments.
• Maintain professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to procedures.
• Collaborate with sales, operations, and technical teams to address needs.

Skills

Customer service

Client support

Communication skills

Problem solving

Organizational skills

CRM systems

Multitasking

Team collaboration

Empathy

Education

High school diploma or equivalent

Associate or bachelor’s degree in Business Administration or Communications

Tools

Salesforce

Zendesk

HubSpot

Ticketing systems

Job description

AMG & Associates, Inc. is seeking a Client Support Specialist to deliver professional assistance to clients, resolve inquiries, and ensure a positive experience.

You will be the main liaison, guiding customers through products and services, handling account-related requests, and tracking interactions in our CRM. The ideal candidate communicates clearly, stays organized in a fast-paced environment, and collaborates with sales, operations, and technical teams to drive client satisfaction,