Client Success & Support Specialist

AMG & Associates, Inc.; Sullivan's Island (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. is seeking a Client Support Specialist to deliver exceptional service to clients. You will guide customers through products and services, manage account-related requests, and resolve issues promptly.

The role emphasizes clear communication, empathy, and collaboration across teams to enhance client satisfaction. Ideal candidates are organized, patient, and able to handle multiple requests while maintaining professionalism.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service or support roles is advantageous.
• Ability to handle multiple requests in a fast-paced environment.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate product/service information and resolve account issues.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions in CRM or support systems.
• Assist with account setup and routine administrative tasks.
• Monitor and follow up on outstanding requests to ensure timely resolution.
• Escalate complex issues to appropriate internal departments.
• Maintain professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest service improvements.
• Collaborate with sales, operations, and technical teams to meet client needs.
• Maintain records of client communications and feedback.
• Explain available services and resources to clients.
• Follow service standards and data-handling procedures.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Organization

Time management

Active listening

Empathy

Teamwork

Conflict resolution

Attention to detail

Education

High school diploma or equivalent

Associate degree in Business Administration or Communications

Bachelor's degree (preferred)

Tools

Salesforce

Zendesk

HubSpot

Job description

AMG & Associates, Inc. is seeking a Client Support Specialist to deliver exceptional service to clients. You will guide customers through products and services, manage account-related requests, and resolve issues promptly.

The role emphasizes clear communication, empathy, and collaboration across teams to enhance client satisfaction. Ideal candidates are organized, patient, and able to handle multiple requests while maintaining professionalism.