Calibration Quotes & Customer Care Specialist

Calibration Laboratory, LLC; Merrillville (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

401(k) with company matching

Vacation and sick time after 90-day

Company logo apparel

Ten paid holidays

Flexible office hours

Job summary

Calibration Laboratory, LLC is seeking an Account Representative in Indiana to manage customer relationships, prepare calibration quotes, and support service scheduling. You will respond to inquiries, provide product and technical information, and maintain accurate customer data.

The role emphasizes customer service excellence, organization, and knowledge of calibration terminology. A strong focus on meeting deadlines and expanding product knowledge is required.

Qualifications

• Two or more years of customer service experience in manufacturing, industrial, or technical sales.
• Excellent customer service with professional phone and email communication.
• Proficiency with MS Word, Outlook, Excel, and PowerPoint; ability to learn proprietary software.

Responsibilities

• Answer incoming phone calls and direct them to the appropriate employee.
• Respond to customer inquiries via phone and email regarding calibration quotes.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Assist with scheduling onsite calibration services.
• Provide customers with updates on their equipment and service status.
• Educate customers on calibration terminology, features, and benefits to improve customer satisfaction.
• Build and maintain strong, long-lasting customer relationships.
• Understand business structures across various industries to identify key decision-makers.
• Generate calibration quotes using internal software programs.
• Contact customers promptly to obtain purchase orders and other required purchasing documents.
• Stay organized and task-oriented to meet objectives and deadlines.
• Maintain accurate customer account information.
• Continuously expand job knowledge by studying equipment profiles, calibration methods, and participating in technical discussions within the laboratory.
• Maintain a working knowledge of the laboratory's current Scope of Accreditation.

Skills

Customer service

Communication

Multitasking

Attention to detail

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

PowerPoint

Job description

Calibration Laboratory, LLC is seeking an Account Representative in Indiana to manage customer relationships, prepare calibration quotes, and support service scheduling. You will respond to inquiries, provide product and technical information, and maintain accurate customer data.

The role emphasizes customer service excellence, organization, and knowledge of calibration terminology. A strong focus on meeting deadlines and expanding product knowledge is required.