Client Success & Service Coordinator

National Pool Partners; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

National Pool Partners is seeking a Client Success Specialist focused on customer care, administrative duties, and service calls. The role involves front desk triage, invoicing, and supporting repair teams to ensure smooth operations.

The ideal candidate has at least 1 year in an office setting, good communication, and the ability to manage multiple tasks in a fast-paced environment. Pre-employment background check and drug test required.

Qualifications

• High School Diploma or GED required.
• 1+ year office experience preferred.
• Experience in a service industry is a plus.
• Able to work in a fast-paced, cross-functional environment.
• Familiarity with pool service language and equipment is a plus.
• Able to pass pre-employment background check and drug test.

Responsibilities

• Provide friendly and timely customer service
• Performs front desk, including triage of calls and switchboard
• Sells products and services to customers, with support of Service and Repair teams
• Creates invoices and takes payments using company software
• Maintains accurate customer files
• Track lead sources of all customers
• Assist operational roles with customer contact and follow up
• Creates and sends out quotes to customers
• Take deposits for large repair jobs
• Update expired autopay information in appropriate systems
• Answers billing questions assists with collection calls/emails
• Perform other duties as assigned

Skills

Customer service

Office administration

Call triage

Invoicing

Data entry

Lead tracking

Quotes

Microsoft Office

Organization

Communication

Education

High School Diploma/GED

1+ year office experience

Tools

Microsoft Office

Job description

National Pool Partners is seeking a Client Success Specialist focused on customer care, administrative duties, and service calls. The role involves front desk triage, invoicing, and supporting repair teams to ensure smooth operations.

The ideal candidate has at least 1 year in an office setting, good communication, and the ability to manage multiple tasks in a fast-paced environment. Pre-employment background check and drug test required.