Branch Admin & Revenue Support Specialist

National Pool Partners; Gilbert (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

National Pool Partners is seeking an administrative professional to provide reliable support at the Gilbert branch. You will handle inbound calls, customer inquiries, scheduling, and CRM data entry, ensuring accurate records and timely service delivery.

Daily tasks include billing support, payments processing, and collaboration with technicians, sales, and leadership to resolve issues. A high school diploma and 1+ year of admin or customer service experience are required.

Qualifications

• High school diploma or equivalent.
• 1+ years of administrative or customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.

Responsibilities

• Serve as the primary administrative and customer service support for the branch, responding to inbound calls, visitors, and service inquiries.
• Manage customer account setup, service agreements, scheduling, and CRM data entry with accuracy and timeliness.
• Process payments, apply credits and adjustments, and support collections efforts for past-due accounts.
• Maintain accurate documentation, records, and system updates across branch administrative workflows.
• Coordinate communication between customers, technicians, sales staff, and branch leadership to resolve issues efficiently.
• Support branch operations through general office administration, reporting, routing/scheduling, supply management, and cross-functional assistance.
• Adhere to company policies, data integrity standards, and customer service expectations.

Skills

Communication & Customer Focus

Attention to Detail

Problem Solving & Organization

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

CRM systems

Job description

National Pool Partners is seeking an administrative professional to provide reliable support at the Gilbert branch. You will handle inbound calls, customer inquiries, scheduling, and CRM data entry, ensuring accurate records and timely service delivery.

Daily tasks include billing support, payments processing, and collaboration with technicians, sales, and leadership to resolve issues. A high school diploma and 1+ year of admin or customer service experience are required.