Client Success & Front Desk Coordinator

Certus Pest, Inc.; Austin (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Certus Pest, Inc. is seeking a Client Success Specialist to provide high-level customer care and perform general administrative duties. Responsibilities include handling calls, processing invoices, updating records, coordinating with service teams and supporting billing inquiries.

The role requires a high school diploma or equivalent, at least one year in an office setting, and the ability to work in a fast-paced, cross-functional environment. Background checks and drug screening are required.

Qualifications

• Must have strong organizational skills and attention to detail.
• Able to learn new software and mobile apps quickly.
• Maintain positive relationships with customers, supervisor and team.

Responsibilities

• Provide friendly and timely customer service.
• Handle front desk tasks including triage of calls and switchboard.
• Sell products and services with support from Service and Repair teams.
• Create invoices and accept payments using company software.
• Maintain accurate customer files and track lead sources.
• Assist operations with customer contact and follow up.
• Prepare quotes and take deposits for large repairs.
• Update expired autopay information and respond to billing questions.

Education

High School Diploma/GED, or equivalent experience

1 year office experience

Experience in service industry (a plus)

Ability to pass background check and drug test

Tools

Microsoft Office

Job description

Certus Pest, Inc. is seeking a Client Success Specialist to provide high-level customer care and perform general administrative duties. Responsibilities include handling calls, processing invoices, updating records, coordinating with service teams and supporting billing inquiries.

The role requires a high school diploma or equivalent, at least one year in an office setting, and the ability to work in a fast-paced, cross-functional environment. Background checks and drug screening are required.