Customer-Driven Administrative Coordinator I

Smart Pool Services LLC

Scottsdale (AZ)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Job summary

Smart Pool Services LLC is seeking an Administrative Coordinator I to support a busy office with a focus on top-tier customer service for both internal and external clients. The role involves phone handling, greeting visitors, and managing information across systems such as email and the ticketing platform.

Key duties include responding to inquiries, resolving issues, communicating payment status to customers, and coordinating with management.

Qualifications

Associate's degree preferred; Bachelor's degree a plus.
Three to five years of experience in an administrative role.

Responsibilities

Answers incoming phone calls, providing exceptional customer service targeting one call resolution.
Welcomes and assists customers, visitors and vendors.
Retrieves information as requested from operating system, email, and company ticketing system.
Responds to and resolves administrative inquiries and questions from employees, internal departments and customers.
Reviews and communicates with customers on outstanding balances in effort to collect monies.
Communicates with Administrative Supervisor and other Management any concerns or issues.
Request and apply payments to customer accounts in real time.
Performs other duties as assigned.