Customer Service Representative

Mr. Handyman of E. Nashville & Hendersonville; City of Rochester (NY); In loco; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Advancement opportunities

Team environment

Flexible hours

Customer experience focus

Descrizione del lavoro

Mr. Handyman seeks an Office Professional, Customer Service in Rochester, NY. You will manage inbound and outbound communications, organize work and schedules for our Service Professionals, and help guide customers through projects with professional, responsive service.

You’ll work with Office and Excel tools, delivering solutions and a best-in-class customer experience while maintaining organization and independence in a dynamic franchise environment.

Competenze

• 2+ years of experience in an office setting.
• Professional communication and phone skills.

Mansioni

• Lead management and scheduling – inbound/outbound communications while organizing work and schedules for Service Professionals.
• Making recommendations and managing expectations with customers – guide them through projects and manage expectations.
• Create life-long customers – deliver a great experience that wows every customer using the Mr. Handyman Way.

Conoscenze

Customer service

Communication

Organization

Multitasking

Independent work

Strumenti

Office

Excel

Descrizione del lavoro

144 Metro Park, Rochester, New York, 14623, US

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team at Mr. Handyman as a Customer Service Representive

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay $18 - $20
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events

Your Responsibilities As An Office Professional, Customer Service

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
• Be able to Multi Task
• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over phone
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements For a Customer Service Representative

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you.
• Professional communication and phone skills

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.