Service Coordinator & Scheduler

Access Elevator; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Access Elevator is seeking a highly organized Service Coordinator to streamline daily operations by coordinating communication between customers, technicians, and the office. The role focuses on planning efficient routes, prioritizing service calls, and adapting to changes in schedules throughout the day.

The ideal candidate will have experience in service coordination, strong organizational skills, and a customer-focused approach.

Qualifications

• Experience as a Service Coordinator, Dispatcher, or similar role.
• Excellent organizational, time-management, and prioritization skills.
• Ability to manage multiple tasks and remain calm in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Experience with CRM software, Microsoft Teams, and standard office applications.
• Strong attention to detail and commitment to customer service.

Responsibilities

• Schedule and coordinate service appointments based on customer needs, technician availability and experience, job urgency, and geographic efficiency.
• Review open work orders to proactively plan technician routes and maximize productivity.
• Adjust schedules throughout the day to accommodate emergencies, delays, and changing priorities.
• Create, update, and close work orders while maintaining accurate documentation.
• Communicate regularly with technicians regarding schedules, parts, and job updates.
• Serve as the primary point of contact for customers, providing updates and resolving concerns professionally.
• Coordinate the ordering and tracking of parts and supplies.
• Maintain accurate customer records and support the overall efficiency of the service department.

Skills

Service coordination

Organization

Time management

Prioritization

Communication

CRM software

Microsoft Teams

Office applications

Tools

CRM software

Microsoft Teams

Office applications

Job description

Access Elevator is seeking a highly organized Service Coordinator to streamline daily operations by coordinating communication between customers, technicians, and the office. The role focuses on planning efficient routes, prioritizing service calls, and adapting to changes in schedules throughout the day.

The ideal candidate will have experience in service coordination, strong organizational skills, and a customer-focused approach.