Client Success Scheduler & Meeting Coordinator

ADP, Inc.; Grand Rapids (MI); In loco; USD 36.000 - 42.000; Tempo pieno

Descrizione del lavoro

ADP, Inc. in Grand Rapids, MI is seeking a Client Services Appointment Scheduler to manage calendars, schedule and coordinate meetings, and handle payments.

You will work across multiple offices, answer calls, prepare invoices, and support workshops, while maintaining accurate calendars and ensuring smooth production flow.

The role requires at least 2 years of client service, fast typing, and strong communication; office suite proficiency is essential, with LawMatics/Clio considered a plus.

Competenze

• At least 2 years of customer/client service experience in a professional environment.
• Type 60 wpm with better than 96% accuracy.
• Proficient in all Microsoft Office programs.
• Excellent communication skills both verbal and written.
• Experience with LawMatics and Clio is a plus.

Mansioni

• Scheduling, rescheduling, confirming and canceling appointments.
• Assisting in the closing of sales meetings, preparing invoices, taking payments.
• Follow up phone calls to clients or potential clients to schedule next meetings.
• Design and maintain monthly Calendars for staff across multiple offices.
• Answering incoming phone calls and transferring messages.
• Office opening/closing procedures.
• Monitor weekly meeting types to avoid overbooking production.
• Manage workshops including scheduling, registration, room setup, ZOOM webinar, signups, and tracking results in Excel.

Conoscenze

Customer service experience

Typing 60 wpm

Excellent communication

Formazione

Bachelor’s Degree or equivalent in work experience

Strumenti

Microsoft Office

LawMatics

Clio

Descrizione del lavoro

ADP, Inc. in Grand Rapids, MI is seeking a Client Services Appointment Scheduler to manage calendars, schedule and coordinate meetings, and handle payments.

You will work across multiple offices, answer calls, prepare invoices, and support workshops, while maintaining accurate calendars and ensuring smooth production flow.

The role requires at least 2 years of client service, fast typing, and strong communication; office suite proficiency is essential, with LawMatics/Clio considered a plus.