Client Services Appointment Scheduler

ADP, Inc.; Grand Rapids (MI); Presencial; USD 36 000 - 42 000; Tempo integral

Resumo da oferta

ADP, Inc. in Grand Rapids, MI is seeking a Client Services Appointment Scheduler to manage calendars, schedule and coordinate meetings, and handle payments.

You will work across multiple offices, answer calls, prepare invoices, and support workshops, while maintaining accurate calendars and ensuring smooth production flow.

The role requires at least 2 years of client service, fast typing, and strong communication; office suite proficiency is essential, with LawMatics/Clio considered a plus.

Qualificações

• At least 2 years of customer/client service experience in a professional environment.
• Type 60 wpm with better than 96% accuracy.
• Proficient in all Microsoft Office programs.
• Excellent communication skills both verbal and written.
• Experience with LawMatics and Clio is a plus.

Responsabilidades

• Scheduling, rescheduling, confirming and canceling appointments.
• Assisting in the closing of sales meetings, preparing invoices, taking payments.
• Follow up phone calls to clients or potential clients to schedule next meetings.
• Design and maintain monthly Calendars for staff across multiple offices.
• Answering incoming phone calls and transferring messages.
• Office opening/closing procedures.
• Monitor weekly meeting types to avoid overbooking production.
• Manage workshops including scheduling, registration, room setup, ZOOM webinar, signups, and tracking results in Excel.

Conhecimentos

Customer service experience

Typing 60 wpm

Excellent communication

Formação académica

Bachelor’s Degree or equivalent in work experience

Ferramentas

Microsoft Office

LawMatics

Clio

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Services Appointment Scheduler

Full Time Grand Rapids, MI, US

24 days ago Requisition ID: 1274

Salary Range: $18.00 To $18.00 Annually

Statement of Purpose:

The Scheduler is the person who updates, maintains, organizes and verifies the calendars of each person in each of our offices that conducts client meetings.

This person will be a hard-working, detail oriented, professional with the ability to handle competing priorities and strict deadlines with a smile on their face. This person will be comfortable incorporating new and effective ways to achieve better results.

Objectives, tasks, duties, functions & responsibilities:

• Scheduling, rescheduling, confirming and canceling appointments
• Assisting in the closing of sales meetings, preparing invoices, taking payments
• Follow up phone calls made to clients or potential clients to schedule next meetings
• Design and maintain monthly “out of office” calendars for staff members that work in more than one office
• Answering incoming phone calls, transferring phone calls to appropriate staff members and sometimes taking messages.
• Office opening/closing procedures.
• Monitoring the number of each meeting type scheduled by week so that we do not overbook our production departments
• All preparation and management of workshops including but not limited to, scheduling, registration, room set-up, ZOOM webinar, sign-up clients, and client follow-through the sales funnel, tracking results in excel, and achieving conversion goals.

Education Required: Bachelor’s Degree or equivalent in work experience

Qualifications / Specific Skills required:

• At least 2 years of customer/client service experience in a professional environment
• Type 60 wpm with better than 96% accuracy
• Proficient in all Microsoft office programs
• Excellent communication skills both verbal and written
• Experience with the LawMatics and Clio database software is a plus

Work Location: Grand Rapids 4 days per week, Holland, Norton Shores or Portage once per week.

This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities. There may be unplanned activities and other duties assigned.