Client Success & Sales Coordinator - Manufacturing

MRA Recruiting Services

Iowa

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

American Cable & Harness | Electronic Technologies International is seeking a Customer Success & Sales Coordinator in Des Moines, IA. The role supports sales and operations by managing customer communications, coordinating quotes, processing orders, and monitoring production status to meet customer expectations.

The ideal candidate will have experience in customer service or manufacturing support, strong communication, and proficiency with ERP/CRM systems.

Qualifications

2+ years of experience in customer service, inside sales, or manufacturing support.
Experience in manufacturing environments is highly preferred.
Strong quoting, order entry, and production scheduling knowledge.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office, Excel, Outlook, ERP systems, and CRM software.
High attention to detail and strong organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently and with cross-functional teams.

Responsibilities

Serve as the primary point of contact for customers regarding orders, product deviations, delivery schedules, quality concerns, and general inquiries.
Set up new customers, process sales orders, and enter shop orders into the ERP system.
Monitor production status and provide customers and internal teams with updates on delivery schedules.
Coordinate with Purchasing, Engineering, and Production to establish shipment dates and resolve issues.
Manage customer complaints and coordinate resolution of quality issues and RMAs.
Own and maintain the quote process and enter quote requests with Engineering and Operations.
Follow up on requotes and coordinate new opportunities with the Sales Manager.
Support the Sales Manager with new account development and lead generation activities.
Assist with maintaining CRM activity and pipeline tracking.