Client Success Representative (Remote)

DemandFactor; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a tech-savvy Customer Success professional to enhance client relationships and ensure satisfaction. In this full-time role, you will develop and nurture relationships with key accounts, serving as a trusted advisor and expert on the company's offerings. You will collaborate closely with internal teams to deliver excellent campaign leads and manage post-sale account activities. If you thrive in a dynamic environment and possess strong communication and organizational skills, this opportunity is perfect for you to make a significant impact on client success.

Qualifications

• 2+ years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to manage over 30 clients.
• Highly organized and detail oriented.
• Ability to work in a team and independently.
• Strong problem-solving and analytical thinking.
• Familiarity with CRM systems and MS Office/Excel.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Manage account documentation, including reports and recommendations.
• Collaborate with internal experts to deliver campaign leads and ensure client satisfaction.
• Coordinate with Sales from proposal to delivery, addressing options and integrations.
• Manage account documents, reports, and recommendations.
• Handle post-sales account management to foster growth through excellent service.

Skills

Communication Skills

Problem-Solving Skills

Time Management

Organizational Skills

Analytical thinking

Time management

Tools

MS Office (Excel)

CRM Systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities And Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Client Success

Industries

Software Development, Technology, Information and Internet, IT Services and IT Consulting