Client Success Representative (Remote)

DemandFactor; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking a Customer Success Specialist to develop relationships with clients and ensure satisfaction. The role includes managing account documentation, providing expert advice, and collaborating with the sales team. Candidates should have excellent communication skills and at least two years of experience in account management or customer service. Proficiency with software tools like MS Office and CRM systems is essential. This position is crucial for delivering excellent customer service and promoting growth through effective client management.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in offerings.
• Manage account documentation, including reports and recommendations.

Skills

Excellent written and verbal communication skills

Organizational skills

Problem-solving skills

Team collaboration

Time Management

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.