Client Success Representative (Remote)

DemandFactor; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A technology company in the United States is seeking a Customer Success Manager to build strong customer relationships and ensure clients have a great experience. The ideal candidate will develop accounts for successful campaigns, manage documentation, and collaborate with the Sales team. With a preference for those with at least two years of experience in customer service, strong communication, and problem-solving skills are essential. This role is perfect for someone organized and detail-oriented, eager to thrive in both team settings and independently.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Ability to thrive collaboratively and independently with minimal supervision.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in offerings.
• Manage account documentation, including reports and recommendations.

Skills

Excellent written and verbal communication skills

Highly organized and detail-oriented

Strong problem-solving skills

Time Management and Effective Prioritization skills

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.