Client Success Representative (Remote)

DEMAND.com; Jackson (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

DEMAND.com is looking for a Customer Success professional based in Jackson, Mississippi. This role involves developing relationships with accounts, providing expert advice on DemandFactor offerings, and managing account documentation. Candidates should possess excellent communication skills and at least two years of experience in account management or customer service. The position requires a detail-oriented individual who can effectively handle multiple clients and work both independently and as part of a team.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in DemandFactor offerings.
• Manage account documentation, including reports and recommendations.

Skills

Excellent written and verbal communication skills

Account management or customer service experience

Organizational skills

Team collaboration

Problem-solving skills

Time management and prioritization

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.