Client Success Representative (Remote)

DEMAND.com; Wichita (KS); On-site; USD 50,000 - 75,000; Full time

Job summary

DEMAND.com is seeking a Customer Success team member in Wichita, Kansas to build and nurture strong relationships with clients. You will be responsible for managing account documentation, developing relationships, and ensuring client satisfaction. The ideal candidate will possess excellent communication skills and have at least two years of relevant experience in account management or customer service. A tech-savvy individual comfortable with various software, especially CRM systems, is preferred.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Comfortable learning various software and engaging with internal teams.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Manage account documentation and foster growth through great customer service.

Skills

Excellent written and verbal communication

Account management skills

Problem-solving skills

Time Management

Effective Prioritization

Technical proficiency with software

Tools

CRM systems

MS Office (Excel)

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.