Client Success Representative (Remote)

DemandFactor; United States; On-site; USD 65,000 - 100,000; Full time

Job summary

A customer-focused technology company in the United States is seeking a Customer Success professional to cultivate strong client relationships and ensure a positive experience. The ideal candidate will have at least two years of account management or customer service experience, excellent communication skills, and the ability to effectively manage over 30 clients. This role requires collaboration with internal teams and effective problem-solving skills to drive customer satisfaction.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Ability to thrive collaboratively in a team and independently.
• Comfortable learning various software quickly.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.

Responsibilities

• Develop relationships with selected accounts for successful campaigns.
• Be a trusted advisor in our offerings.
• Manage account documentation and client reports.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Skills

Excellent written and verbal communication skills

Strong problem-solving skills

Time Management

Effective Prioritization

Highly organized and detail-oriented

Time management

Learning new software

Sales collaboration

Tools

MS Office (Excel)

CRM systems

MS Office

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.