Client Success Representative (Remote)

DEMAND.com; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking a Customer Success Manager to build strong relationships with clients and enhance their experience. The role involves nurturing relationships, managing account documentation, and collaborating with internal teams to deliver successful campaigns. Candidates should possess excellent communication skills, a background in account management, and the ability to manage multiple clients effectively. This position requires strong problem-solving skills and proficiency in relevant software.

Qualifications

• Excellent communication skills with a focus on customer success.
• Two years of account management or customer service experience is preferred.
• Highly organized, able to manage over 30 clients.

Responsibilities

• Nurture relationships with accounts for successful campaigns.
• Act as a trusted advisor for DemandFactor offerings.
• Manage account documentation and reports.

Skills

Written and verbal communication

Account management

Organizational skills

Problem-solving

Time management

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment