Client Success Representative (Remote)

DEMAND.com; Cheyenne (WY); On-site; USD 50,000 - 80,000; Full time

Job summary

DEMAND.com in Cheyenne, Wyoming seeks a Customer Success Manager to build strong relationships with clients. You'll be essential in ensuring customer satisfaction and success by developing targeted account strategies and collaborating with internal teams. The ideal candidate has strong communication skills, at least two years of relevant experience, and is highly organized. Familiarity with MS Office and CRM systems is a must. This role involves managing documentation and enhancing account growth through excellent service.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.

Skills

Excellent written and verbal communication skills

Customer success management

Organizational skills

Team collaboration

Problem-solving skills

Time Management

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.