Client Success Representative (Remote)

DEMAND.com; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

DEMAND.com is seeking a Customer Success Specialist in Chicago, IL, to develop and manage relationships with clients, ensuring they benefit from our services. Responsibilities include collaborating with the sales team, managing documentation, and providing excellent post-sale service. The ideal candidate has at least two years of customer service experience and strong communication skills. If you're organized, tech-savvy, and passionate about helping clients succeed, we'd love to hear from you.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Collaborate with the Sales team from proposal to delivery.
• Manage account documentation, including reports and recommendations.

Skills

Excellent written and verbal communication skills

Customer service experience

Organizational skills

Problem-solving skills

Time Management

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.