Client Success Representative (Remote)

DEMAND.com; Billings (MT); On-site; USD 50,000 - 70,000; Full time

Job summary

DEMAND.com is seeking a Customer Success professional in Billings, Montana, to enhance client relationships. The ideal candidate should possess excellent communication skills and a minimum of two years in account management. Responsibilities include developing account relationships, managing documentation, and collaborating with the Sales team. Strong problem-solving and organizational skills are key. Candidates comfortable with MS Office and CRM systems are preferred.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Comfortable learning various software.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Manage account documentation, including reports and recommendations.

Skills

Excellent written and verbal communication skills

Account management or customer service experience

Highly organized and detail-oriented

Strong problem-solving skills

Time Management

Effective Prioritization skills

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.