Client Success Representative (Remote)

DEMAND.com; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

DEMAND.com in Charlotte, North Carolina, is looking for a Customer Success professional to build strong relationships with clients and ensure a great experience with our DemandFactor offerings. The ideal candidate will manage over 30 accounts and possesses excellent communication, problem-solving, and organizational skills. Responsibilities include developing relationships, collaborating with sales, and managing account documentation. This role requires a tech-savvy individual with at least two years of relevant experience.

Qualifications

• 2+ years of account management or customer service experience preferred.
• Detail-oriented, able to manage over 30 clients effectively.
• Ability to thrive collaboratively in a team environment.

Responsibilities

• Develop relationships with selected accounts for campaigns.
• Be a trusted advisor in DemandFactor offerings.
• Collaborate with Sales team during proposals and deliveries.

Skills

Excellent communication skills

Organizational skills

Problem-solving skills

Time management

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.