Client Success & Renewal Lead

Cash Flow Positive; United States; Remote; USD 39,000 - 61,000; Full time

Job summary

Black Swan Ventures Group is seeking a Head of Client Delivery to own the client book from handoff through renewal and upsell. You will meet every client, read build files, and deliver a written account health map with the three accounts most at risk and a plan for each.

You will manage renewal processes, upsell opportunities, and maintain honest account health reporting while collaborating with leadership to scale the function as the client book grows.

Qualifications

• You have owned a client book in a services business.
• You can show renewal or retention numbers you directly moved.
• You deliver bad news early and in plain language.
• You sell by being useful first, and can show an upsell that worked.

Responsibilities

• Owns the client book from handoff onward: onboarding, check-ins, scope changes, renewal and upsell.
• Take over the full active client book: meet every client, read every build file, and deliver a written account health map.
• Provide the three accounts most at risk and a plan for each.
• Lead and grow the Head of Client Delivery function as the book expands.

Skills

Client ownership

Renewal/upsell

Clear communication

Sales driven

Job description

Black Swan Ventures Group is seeking a Head of Client Delivery to own the client book from handoff through renewal and upsell. You will meet every client, read build files, and deliver a written account health map with the three accounts most at risk and a plan for each.

You will manage renewal processes, upsell opportunities, and maintain honest account health reporting while collaborating with leadership to scale the function as the client book grows.