Client Success & Relations Specialist

Tech Sales Jobs; Beachwood (OH); Híbrido; USD 56.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid holidays

Paid time off

401(k) with company match

Continuing education

Descripción de la vacante

Tech Sales Jobs in Beachwood, OH is seeking a Client Relations Specialist to liaison with customers and provide guidance and top-tier support on our products and services. In this hybrid role you will maintain strong client relationships, assist the sales team with opportunities, and coordinate across departments to ensure accurate order delivery and high customer satisfaction.

The successful candidate will have 1–2 years of experience, be proficient with Microsoft Office and SAP, and possess

Formación

• 1–2 years experience in this type of work.
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Excellent time management skills.
• Excellent customer service skills.
• Ability to develop working relationships at multiple levels of the organization.
• Collaborative team player with the ability to build consensus.
• Proficient with Microsoft Office Suite and SAP.
• Ability to handle change and ambiguity.

Responsabilidades

• Ensure both the company and clients adhere to contract / specs.
• Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and elevate as appropriate.
• Maintain up-to-date knowledge of company products and services.
• Effectively provide client support and communication.
• Facilitate inter departmental communication to provide effective client support.
• Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service.
• Assist sales team with identifying opportunities to up-sell / cross sell services and products.
• Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
• Liaise between customers, contractors, sales reps and appropriate personnel.
• Interacts with customers including contractors to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery.
• Be familiar with other product and services to support staff of Client Relation Specialists.
• Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders.
• Performs other related duties as assigned.
• Collaborate with regional sales resources to improve their customer service experience.
• Escalate issues or situations as appropriate.
• Understand contractor, sales representative and customer perspectives to improve their order experience.
• Build relationships directly with contractors, sales representatives, customers and internal staff

Conocimientos

Verbal communication

Written communication

Attention to detail

Time management

Customer service

Relationship building

Team player

Consensus-building

Educación

High School Diploma or GED

Herramientas

Microsoft Office Suite

SAP

Descripción del empleo

Tech Sales Jobs in Beachwood, OH is seeking a Client Relations Specialist to liaison with customers and provide guidance and top-tier support on our products and services. In this hybrid role you will maintain strong client relationships, assist the sales team with opportunities, and coordinate across departments to ensure accurate order delivery and high customer satisfaction.

The successful candidate will have 1–2 years of experience, be proficient with Microsoft Office and SAP, and possess