Client Success & Relations Coordinator

Broadridge; Town of Hunter (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Bonus Eligible

Comprehensive benefits

Job summary

Broadridge is seeking a Client Relationship Administrator to oversee the delivery of contracted services and help ensure SLAs and KPIs are met or exceeded. You will build strong client relationships, provide day-to-day advice and support, and coordinate with operational teams and subcontractors to deliver against client requirements.

Responsibilities include managing project schedules, risks, scope, and budgets, ensuring teams understand client requirements, and identifying sales opportunities

Qualifications

• Experience in client relationship management, account support, or service delivery.
• Ability to coordinate work across teams and keep track of schedules, risks, scope, and budgets.
• Experience monitoring service performance, working with metrics, or preparing reports.
• Strong written and verbal communication skills, with the ability to provide clear and responsive client support.
• Organized approach to managing multiple priorities and following established procedures.
• Sound judgment and problem‑solving skills, with the ability to address routine issues and elevate others appropriately.

Responsibilities

• Manage project schedules, risks, scope of work, and budgets.
• Make sure operational teams and subcontractors understand client requirements.
• Build and maintain strong client relationships, providing day-to-day advice and support.
• Promote the organization’s capabilities and identify sales opportunities to refer to account managers.
• Support contract extensions and additional business within assigned accounts.
• Establish consistent processes for reviewing service metrics and reporting.
• Manage contracts that may vary in duration, value, and strategic importance.

Skills

Client relationship management

Cross-team coordination

Service delivery metrics

Communication skills

Procedural discipline

Job description

Broadridge is seeking a Client Relationship Administrator to oversee the delivery of contracted services and help ensure SLAs and KPIs are met or exceeded. You will build strong client relationships, provide day-to-day advice and support, and coordinate with operational teams and subcontractors to deliver against client requirements.

Responsibilities include managing project schedules, risks, scope, and budgets, ensuring teams understand client requirements, and identifying sales opportunities