Client Relationship & Delivery Coordinator

Broadridge Financial Solutions, Inc.; New York (NY); Hybrid; USD 39.000 - 41.000; Vollzeit

Zusammenfassung

Broadridge Financial Solutions, Inc. is seeking a Client Relationship Administrator for a hybrid role in Edgewood, NY.

You will oversee delivery of contracted services, monitor SLAs and KPIs, and maintain strong client relationships while coordinating with operations and subcontractors to fulfill client requirements. You will manage schedules, risks, scope, and budgets; promote the company's capabilities; and support contract extensions within assigned accounts, ensuring timely, responsive

Qualifikationen

• Experience in client relationship management, account support, or service delivery.
• Ability to coordinate work across teams and track schedules, risks, scope, and budgets.
• Experience monitoring service performance, working with metrics, or preparing reports.
• Strong written and verbal communication skills with clear client support.
• Organized approach to managing multiple priorities and following procedures.
• Sound judgment and problem-solving skills with appropriate escalation.

Aufgaben

• Manage project schedules, risks, scope of work, and budgets.
• Coordinate between client, operational teams, and subcontractors to meet requirements.
• Provide day-to-day advice and support and build strong client relationships.
• Promote capabilities and refer sales opportunities to account managers.
• Support contract extensions and additional business within assigned accounts.

Kenntnisse

Client relationship management

Cross-team coordination

Service delivery monitoring

Strong written and verbalcommunication

Organized with multi-priority

Problem-solving

Jobbeschreibung

Broadridge Financial Solutions, Inc. is seeking a Client Relationship Administrator for a hybrid role in Edgewood, NY.

You will oversee delivery of contracted services, monitor SLAs and KPIs, and maintain strong client relationships while coordinating with operations and subcontractors to fulfill client requirements. You will manage schedules, risks, scope, and budgets; promote the company's capabilities; and support contract extensions within assigned accounts, ensuring timely, responsive