Client Relationship Administrator (Hybrid - Edgewood, NY)

Broadridge; Town of Hunter (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Bonus Eligible

Comprehensive benefits

Job summary

Broadridge is seeking a Client Relationship Administrator to oversee the delivery of contracted services and help ensure SLAs and KPIs are met or exceeded. You will build strong client relationships, provide day-to-day advice and support, and coordinate with operational teams and subcontractors to deliver against client requirements.

Responsibilities include managing project schedules, risks, scope, and budgets, ensuring teams understand client requirements, and identifying sales opportunities

Qualifications

• Experience in client relationship management, account support, or service delivery.
• Ability to coordinate work across teams and keep track of schedules, risks, scope, and budgets.
• Experience monitoring service performance, working with metrics, or preparing reports.
• Strong written and verbal communication skills, with the ability to provide clear and responsive client support.
• Organized approach to managing multiple priorities and following established procedures.
• Sound judgment and problem‑solving skills, with the ability to address routine issues and elevate others appropriately.

Responsibilities

• Manage project schedules, risks, scope of work, and budgets.
• Make sure operational teams and subcontractors understand client requirements.
• Build and maintain strong client relationships, providing day-to-day advice and support.
• Promote the organization’s capabilities and identify sales opportunities to refer to account managers.
• Support contract extensions and additional business within assigned accounts.
• Establish consistent processes for reviewing service metrics and reporting.
• Manage contracts that may vary in duration, value, and strategic importance.

Skills

Client relationship management

Cross-team coordination

Service delivery metrics

Communication skills

Procedural discipline

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge hiring! We are seeking a Client Relationship Administrator to oversee the delivery of contracted services and help ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. You will build strong client relationships, provide day-to-day advice and support, and coordinate with operational teams and subcontractors to deliver against client requirements.

Responsibilities

• Manage project schedules, risks, scope of work, and budgets.
• Make sure operational teams and subcontractors understand client requirements.
• Build and maintain strong client relationships, providing day-to-day advice and support.
• Promote the organization’s capabilities and identify sales opportunities to refer to account managers.
• Support contract extensions and additional business within assigned accounts.
• Establish consistent processes for reviewing service metrics and reporting.
• Manage contracts that may vary in duration, value, and strategic importance.

How you'll contribute:

• Knowledge and experience: Apply established procedures and concepts in your discipline, drawing on formal training or relevant work experience. Develop a basic understanding of related disciplines.
• Teamwork: Understand how your work supports the team and how the team works with others in the discipline.
• Ownership: Manage your own workload and complete administrative, data organization, and coordination tasks with moderate supervision.
• Problem-solving: Recognize and resolve typical issues in your work area, selecting from established options and seeking approval when needed.
• Impact: Support your team through the quality of the services and information you provide, following standardized procedures and practices.
• Communication: Use clear communication to exchange information with clients and colleagues.

Qualifications

• Experience in client relationship management, account support, or service delivery.
• Ability to coordinate work across teams and keep track of schedules, risks, scope, and budgets.
• Experience monitoring service performance, working with metrics, or preparing reports.
• Strong written and verbal communication skills, with the ability to provide clear and responsive client support.
• Organized approach to managing multiple priorities and following established procedures.
• Sound judgment and problem‑solving skills, with the ability to address routine issues and elevate others appropriately.

Compensation Range: The salary range for this position is $28/hr - $30/hr

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.

Broadridge considers various factors when evaluating a candidate’s final salary including, but not limited to, relevant experience, skills, and education.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone’s strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].