Client Success & Projects Lead

Eagle Flexible Packaging; Batavia (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan with employer match

Paid time off and holidays

Job summary

Eagle Flexible Packaging is seeking a Customer Project Manager to serve as the primary internal contact for customers, guiding orders from placement through delivery. You will collaborate with the Graphics team, Sales, Production, and Logistics to ensure timely, accurate fulfillment and strong customer satisfaction.

Ideal candidates have a minimum of two years in customer service, excellent communication, and a detail-oriented approach.

Qualifications

• Minimum two years customer service experience.
• Strong customer service acumen with urgency to deliver the right experience.
• Excellent verbal and written communication skills.
• Detail-oriented and accurate data handling.
• Proficient in keyboarding/typing and managing high email volume.
• Proficient in Microsoft Word and Excel and able to learn new software.

Responsibilities

• Serve as the main customer point-of-contact for order-related communication.
• Liaise between customers and internal Graphics team from artwork receipt to approvals.
• Build relationships with sales teams and customers for new and existing projects.
• Enter sales orders into ERP and produce order confirmations.
• Coordinate with Shipping/Logistics to ensure on-time shipments.
• Track lead times and customer satisfaction metrics.

Skills

Customer service experience

Communication skills

Attention to detail

Typing speed / data entry

MS Word & Excel

Education

High school diploma or GED

Associate or bachelor’s in Business/Communications (preferred)

Tools

ERP software

Job description

Eagle Flexible Packaging is seeking a Customer Project Manager to serve as the primary internal contact for customers, guiding orders from placement through delivery. You will collaborate with the Graphics team, Sales, Production, and Logistics to ensure timely, accurate fulfillment and strong customer satisfaction.

Ideal candidates have a minimum of two years in customer service, excellent communication, and a detail-oriented approach.