Customer Project Manager

Eagle Flexible Packaging; Batavia (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan with employer match

Paid time off and holidays

Job summary

Eagle Flexible Packaging is seeking a Customer Project Manager to serve as the primary internal contact for customers, guiding orders from placement through delivery. You will collaborate with the Graphics team, Sales, Production, and Logistics to ensure timely, accurate fulfillment and strong customer satisfaction.

Ideal candidates have a minimum of two years in customer service, excellent communication, and a detail-oriented approach.

Qualifications

• Minimum two years customer service experience.
• Strong customer service acumen with urgency to deliver the right experience.
• Excellent verbal and written communication skills.
• Detail-oriented and accurate data handling.
• Proficient in keyboarding/typing and managing high email volume.
• Proficient in Microsoft Word and Excel and able to learn new software.

Responsibilities

• Serve as the main customer point-of-contact for order-related communication.
• Liaise between customers and internal Graphics team from artwork receipt to approvals.
• Build relationships with sales teams and customers for new and existing projects.
• Enter sales orders into ERP and produce order confirmations.
• Coordinate with Shipping/Logistics to ensure on-time shipments.
• Track lead times and customer satisfaction metrics.

Skills

Customer service experience

Communication skills

Attention to detail

Typing speed / data entry

MS Word & Excel

Education

High school diploma or GED

Associate or bachelor’s in Business/Communications (preferred)

Tools

ERP software

Job description

The Customer Project Manager contributes to the success of Eagle Flexible Packaging (“Eagle”) by serving as the lead internal contact for customers. Ensures customer projects / job orders are successful from order placement and lead time expectations all the way through completion and receipt of Eagle product.

Primary Duties and Responsibilities:

• Perform as the main customer point-of-contact for all order-related communication from the time that a purchase order is received through customer receipt of finished product.
• Act as the liaison between customers and the internal Graphics team from the initial receipt of customer artwork through final customer approvals.
• Engage in continuous learning and training to become well-versed in the ever-evolving technical and production knowledge needed to answer customer questions, included but not limited to questions regarding films, inks, and Eagle’s production process.
• Build and maintain relationships with sales team and customers. Work with sales team on existing customers’ new projects as well as projects for new customers.
• Enter sales orders into enterprise resource planning (ERP) system and create order confirmations.
• Retrieve signed order confirmations and signatures on Terms and Conditions of Sale.
• Create job packets and other necessary paperwork and details for production to fulfill orders efficiently and accurately.
• Collaborate with Shipping / Logistics Coordinator to ensure orders are shipped when and where requested.
• Manage customer finished goods stocking programs and update information flow.
• Coordinate with Purchasing to ensure materials are in-house to meet lead time needs of customers.
• Act as back-up to other Customer Project Managers as needed.
• Collaborate with Production and Scheduling to communicate all customer expectations and requirements for in-process projects.
• Assist with customer deposit requirements and approval of invoicing on all shipments.
• Track performance metrics regarding compression of lead times and customer satisfaction goals.
• Ensure that all company food safety and quality assurance procedures are followed at all times. Escalate any issues/concerns to management.
• Other related duties as assigned.

Requirements:

• High school degree or equivalent (GED).
• Minimum two years customer service experience.
• Strong customer service acumen, including a sense of urgency to deliver the desired customer experience with follow-through, responsiveness, and professionalism.
• Excellent verbal and written communication skills.
• Detail-oriented and accountable for the accuracy of the information provided to internal and external customers.
• Proficient in keyboarding/typing, including ability to manage a high volume of email correspondence and data entry.
• Proficient in Microsoft Word and Excel with proven ability to learn new software programs.

Preferred Qualification:

• Associate or bachelor’s degree in Business, Customer Service, Communications, or related field
• Experience with enterprise resource planning (ERP) software.
• Experience in manufacturing, especially the printing industry.

Pay: $50,000 to $70,000 per year

Flex Your Potential with Eagle! We are committed to supporting our employees’ career growth and aspirations and provide full-time team members with the following benefits:

• Medical Insurance– On the first of month following 60 days of employment, employees can choose from 1 PPO/HRA plan, 2 PPO/HSA plans, and 1 HMO/HRA plan, all provided by BlueCross BlueShield of Illinois.
• HRA / HSA Contributions– Participants in the employer-provided medical insurance program will receive funds from Eagle for either their HRA (for PPO/HRA and HMO/HRA enrollees) or HSA (for all PPO/HSA enrollees). The annual amount provided to each participant is based on one’s enrollment tier per the following schedule: $1,500.00 for Employee Only coverage, $3,000.00 for Employee + Spouse or Employee + Child(ren), and $4,500.00 for Family coverage.
• Dental Insurance– On the first of month following 60 days of employment, employees can enroll in dental insurance provided by BlueCross BlueShield of Illinois.
• Vision Insurance– On the first of month following 60 days of employment, employees can enroll in this voluntary benefit through BlueCross BlueShield of Illinois.
• 401K Plan – Plan entry date is the first of the month following 6 months of service. Eagle provides its employees with a 100% match up to 1% and 50% match up to 6%.
• Company Paid Short Term Disability– The Short-Term Disability premium is 100% paid by Eagle.
• Company Paid Long Term Disability– The Long-Term Disability premium is 100% paid by Eagle.
• Life Insurance– The Basic Life premium is 100% paid by Eagle and is a flat $20,000 benefit for all FT, benefit eligible employees. Employees have the option to purchase additional voluntary life insurance for self, spouse, and dependent children.
• Vacation/PTO – The amount of vacation/paid time off (PTO) employees receive each year starts at 80 hours (2 weeks) each year, which accrues at a rate of 1.538 hours per week, and increases with the length of employment.
• 8 Company Paid Holidays– Eligible after 60 days of employment.
• Sick Leave– Eligible for paid sick days at the rate of 3 days (24 hours) per year after 6 months of service (prorated for per the calendar year).
• Tuition Reimbursement– Following 6 months of employment, employees are eligible for reimbursement for courses, certifications, and training programs that support their Eagle careers.

Part-time team members are provided with the following benefits:

• Vacation/PTO – Eligible to earn 1 hour of vacation/PTO for every 40 hours worked up to a maximum of 40 hours of vacation/PTO.
• 401K Plan– Plan entry date is the first of the month following 6 months of service. Eagle provides its employees with a 100% match up to 1% and 50% match up to 6%.

Eagle Flexible Packaging is an Equal Opportunity Employer. We participate in E-Verify to confirm employment eligibility.