Customer Success -PM (On-Site)

Multi-Pak Packaging; West Caldwell (NJ); On-site; USD 75,000 - 80,000; Full time

Job summary

A leading packaging firm located in New Jersey is seeking a Customer Success Project Manager to oversee client accounts and ensure satisfaction through effective project management and communication. The ideal candidate will have a bachelor’s degree and 2–5 years of experience in client-facing roles. Responsibilities include managing deliverables, tracking forecasts, and collaborating with internal teams. The salary range is competitive, between $75k and $80k, with opportunities for growth.

Qualifications

• 2–5 years of experience in client-facing roles with responsibilities in project and/or account management.
• Ability to build strong relationships and collaborate effectively with internal and external partners.
• Strives in a fast-paced environment with tight deadlines.

Responsibilities

• Serve as the primary point of contact for assigned commercial accounts.
• Maintain regular communication with customers to review forecasts and PO timelines.
• Ensure all customer deliverables are met on time and in full.
• Support account growth and high customer satisfaction.
• Track and monitor monthly forecasts for assigned accounts.

Skills

Project management

Customer relationship management

Communication skills

Multitasking

Organizational skills

Proficiency in Google Sheets

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Education

Bachelor’s degree in Business, Project Management, Communications, or related field

Job description

The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements.

The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth.

This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency.

CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth.

Responsibilities

• Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships
• Maintain regular communication with customers to review forecasts, PO timelines, and open action items
• Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
• Understand client goals, challenges, and priorities to ensure successful outcomes
• Support account growth, client retention, and high customer satisfaction
• Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations
• Track and monitor monthly forecasts for assigned accounts
• Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material
• Participate in the annual pricing review process by reassessing active SKUs within their account portfolio
  • This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance
• PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer
• Other responsibilities as assigned by manager

Required Qualifications

• Bachelor’s degree in Business, Project Management, Communications, or related field
• 2–5 years of experience in client facing roles with responsibilities in project and/or account management
• Strong organizational and multitasking skills with the ability to manage multiple clients at once
• Excellent written and verbal communication skills
• Ability to build strong relationships and collaborate effectively with internal and external partners
• Proficiency in Google Sheets
• Excellent in Word, Excel & PowerPoint
• Strives in a fast-paced environment with tight deadlines

Preferred Qualifications

• Experience in a manufacturing, packaging, supply chain, or production-focused environment
• Knowledge of supply chain processes, material planning, or production scheduling

Salary Range: $75k - $80k