Client Success & Production Liaison

Custom Processing Services Inc.; Reading (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

Custom Processing Services Inc. in Reading, PA seeks a Client Services Coordinator to join a team-based environment. The role emphasizes communication, coordination of production with customer requirements, and driving growth within existing customer relationships.

The position involves working across multiple plant locations, coordinating with production teams, and ensuring timely processing of orders while maintaining high levels of customer satisfaction.

Qualifications

• Bachelor's degree in entrepreneurial studies is required.
• Experience in customer service and/or manufacturing environment preferred.
• Willingness to work at all company plant locations.
• Must be a U.S. citizen or eligible to work in the U.S. for reasons other than training.

Responsibilities

• Facilitates customer communications through team discussions.
• Monitors key metrics to assess team effectiveness and customer satisfaction.
• Coordinates production to meet customer requirements.
• Keeps customers informed on job status and resolves inquiries and approvals.
• Assists in sourcing supplies and routing materials to production areas.
• Monitors progress of job orders throughout production.
• Communicates with personnel and vendors to secure services.
• Coordinates with production to set schedules ensuring on-time arrival and adherence to standards.
• Develops new opportunities within existing customers and explores untapped product lines.

Skills

Customer service

Communication skills

Team coordination

Education

Bachelor's degree in Entrepreneurial Studies

Job description

Custom Processing Services Inc. in Reading, PA seeks a Client Services Coordinator to join a team-based environment. The role emphasizes communication, coordination of production with customer requirements, and driving growth within existing customer relationships.

The position involves working across multiple plant locations, coordinating with production teams, and ensuring timely processing of orders while maintaining high levels of customer satisfaction.