Client Services Coordinator

Custom Processing Services; Reading (Berks County); On-site; USD 42,000 - 65,000; Full time

Job summary

Custom Processing Services seeks a Client Services Coordinator to join a team-based environment. The role centers on coordinating customer communications, tracking metrics, and aligning production with client requirements across multiple sites in Reading and East Greenville, PA.

Ideal candidates have a bachelor’s in entrepreneurial studies, experience in customer service or manufacturing, and willingness to work at various company locations. U.S. citizenship or work authorization is required.

Qualifications

• Bachelor’s degree with emphasis in entrepreneurial studies.
• Experience in customer service and/or manufacturing preferred.
• Willing to work at any company plant locations.
• U.S. citizen or able to work in the U.S. for reasons other than practical training.

Responsibilities

• Facilitates communication paths with customer through Team discussion and participation.
• Monitors and tracks key measurables and metrics that help quantitatively measure team effectiveness and customer satisfaction.
• Coordinates production of processed materials and auxiliary services with customer's requirements.
• Communicates with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, and to procure information and materials needed by establishment personnel to process order.
• Determines supplies, materials, and equipment needed for job order, and assists in routing supplies and materials to work areas to put job order into production.
• Monitors progress of job order throughout production.
• Communicates with personnel, orders supplies, contracts services with outside vendors.
• Communicates with Production Team to set production schedule and job order to ensure timely processing of job in accordance with customer's requirements, sacred On-Time-Arrival date, and all company standards.
• Increasing the value of current customers while attracting new business within untapped product lines.

Skills

Customer service

Communication

Team coordination

Problem solving

Education

Bachelor’s degree in entrepreneurial studies

Job description

Description

The Client Services Coordinator should be an ambitious, dependable, hard-working individual with excellent communications skills. This individual will have the chance to join a team-based model in which opportunities exist to build businesses within the businesses utilizing unique concepts developed over twenty years of proven success. A focused, thorough, and passionate individual will yield high success on deliverables in this team-based role and open multiple opportunities providing rapid personal and professional growth potential.

Responsibilities:

• Facilitates communication paths with customer through Team discussion and participation
• Monitors and tracks key measurables and metrics that help quantitatively measure team effectiveness and customer satisfaction
• Coordinates production of processed materials and auxiliary services with customer's requirements.
• Communicates with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, and to procure information and materials needed by establishment personnel to process order.
• Determines supplies, materials, and equipment needed for job order, and assists in routing supplies and materials to work areas to put job order into production.
• Monitors progress of job order throughout production
• Communicates with personnel, orders supplies, contracts services with outside vendors
• Communicates with Production Team to set production schedule and job order to ensure timely processing of job in accordance with customer's requirements, sacred On-Time-Arrival date, and all company standards.
• Increasing the value of current customers while attracting new business within untapped product lines.

Requirements

Job Requirements:

• Candidates should have bachelor’s degree with emphasis in entrepreneurial studies.
• Experience in customer service and/or manufacturing environment preferred.
• Must be willing to work at any company plant locations.
• Must be a U.S. citizen or able to work in the U.S. for reasons other than practical training.

Location:

• Reading, Pennsylvania – corporate office and manufacturing campus
• East Greenville, Pennsylvania – office and manufacturing campus
• Other company locations as required

Team Advantages:

• Merit based – awarding performance
• Success based – Opportunity continues to be given to those who achieve
• Team Formation occurs as opportunities are discovered providing rapid personal and professional growth potential
• Metric Driven – elimination of emotional and political decision making

Training:

• Receive continuous feedback regarding training and performance.
• Learning and development occur naturally as part of team execution
• Candidate should expect to work within teams and be accountable to teams.
• Candidate will be offered training to remain current in skills and industry trends.

Advancement:

• Opportunity Plans may be developed for individuals that will allow for rapid growth opportunities within the company
• Becoming a Team Leader/Facilitator/Champion is an excellent opportunity for growth and development
• Additional opportunities may exist with Custom Processing Services within, but not limited to, different expertise units, divisions, manufacturing facilities, or subsidiaries.

Travel Requirements:

Employee may also travel infrequently to customers’ facilities to learn about product and process requirements.