Production Coordination & Customer Liaison

Polycraftind; City of Middletown (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Polycraftind in the City of Middletown, NY, is seeking a Customer Service and Production Liaison to connect customer service and production departments. This role ensures accurate order fulfillment, addresses documentation discrepancies, and facilitates coordination between teams.

Ideal candidates should have 2+ years in manufacturing or service roles, excellent communication skills, and a strong attention to detail. Proficiency in Microsoft Office and ERP systems is preferred.

Qualifications

• 2+ years of experience in manufacturing, customer service, or production coordination roles.
• Strong familiarity with job specifications and documentation.
• Proficient in documentation systems.

Responsibilities

• Review incoming job orders for completeness and accuracy.
• Collaborate with Customer Service Representatives to resolve inconsistencies.
• Document production status in internal systems.

Skills

Excellent communication and collaboration skills

Strong attention to detail

Ability to multitask

Tools

Microsoft Office

ERP software

Job description

Polycraftind in the City of Middletown, NY, is seeking a Customer Service and Production Liaison to connect customer service and production departments. This role ensures accurate order fulfillment, addresses documentation discrepancies, and facilitates coordination between teams.

Ideal candidates should have 2+ years in manufacturing or service roles, excellent communication skills, and a strong attention to detail. Proficiency in Microsoft Office and ERP systems is preferred.