Client Success & Production Liaison

Custom Processing Services, Inc.; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

Custom Processing Services, Inc. is seeking a Client Services Coordinator to join a team-focused manufacturing environment.

The role emphasizes ambitious, dependable, and excellent communication skills to drive customer satisfaction and growth across multiple company locations. The position involves coordinating production, maintaining open lines of communication with customers, and supporting rapid personal and professional growth within the team-based model.

Qualifications

• Bachelor's degree in entrepreneurial studies is required.
• Experience in customer service and/or manufacturing environment preferred.
• Must be willing to work at any company plant locations.
• Must be a U.S. citizen or able to work in the U.S.

Responsibilities

• Facilitates communication paths with customer through Team discussion and participation.
• Monitors and tracks key measurables and metrics that help quantitatively measure team effectiveness and customer satisfaction.
• Coordinates production of processed materials and auxiliary services with customer's requirements.
• Communicates with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, and to procure information and materials needed by establishment personnel to process order.
• Determines supplies, materials, and equipment needed for job order, and assists in routing supplies and materials to work areas to put job order into production.
• Monitors progress of job order throughout production
• Communicates with personnel, orders supplies, contracts services with outside vendors
• Communicates with Production Team to set production schedule and job order to ensure timely processing of job in accordance with customer's requirements, sacred On-Time-Arrival date, and all company standards.
• Increasing the value of current customers while attracting new business within untapped product lines.

Skills

Customer service

Team collaboration

Manufacturing environment

Education

Bachelor's degree in entrepreneurial studies

Job description

Custom Processing Services, Inc. is seeking a Client Services Coordinator to join a team-focused manufacturing environment.

The role emphasizes ambitious, dependable, and excellent communication skills to drive customer satisfaction and growth across multiple company locations. The position involves coordinating production, maintaining open lines of communication with customers, and supporting rapid personal and professional growth within the team-based model.