Client Services Coordinator — Growth & Team Operations

Custom Processing Services; Reading (Berks County); On-site; USD 42,000 - 65,000; Full time

Job summary

Custom Processing Services seeks a Client Services Coordinator to join a team-based environment. The role centers on coordinating customer communications, tracking metrics, and aligning production with client requirements across multiple sites in Reading and East Greenville, PA.

Ideal candidates have a bachelor’s in entrepreneurial studies, experience in customer service or manufacturing, and willingness to work at various company locations. U.S. citizenship or work authorization is required.

Qualifications

• Bachelor’s degree with emphasis in entrepreneurial studies.
• Experience in customer service and/or manufacturing preferred.
• Willing to work at any company plant locations.
• U.S. citizen or able to work in the U.S. for reasons other than practical training.

Responsibilities

• Facilitates communication paths with customer through Team discussion and participation.
• Monitors and tracks key measurables and metrics that help quantitatively measure team effectiveness and customer satisfaction.
• Coordinates production of processed materials and auxiliary services with customer's requirements.
• Communicates with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, and to procure information and materials needed by establishment personnel to process order.
• Determines supplies, materials, and equipment needed for job order, and assists in routing supplies and materials to work areas to put job order into production.
• Monitors progress of job order throughout production.
• Communicates with personnel, orders supplies, contracts services with outside vendors.
• Communicates with Production Team to set production schedule and job order to ensure timely processing of job in accordance with customer's requirements, sacred On-Time-Arrival date, and all company standards.
• Increasing the value of current customers while attracting new business within untapped product lines.

Skills

Customer service

Communication

Team coordination

Problem solving

Education

Bachelor’s degree in entrepreneurial studies

Job description

Custom Processing Services seeks a Client Services Coordinator to join a team-based environment. The role centers on coordinating customer communications, tracking metrics, and aligning production with client requirements across multiple sites in Reading and East Greenville, PA.

Ideal candidates have a bachelor’s in entrepreneurial studies, experience in customer service or manufacturing, and willingness to work at various company locations. U.S. citizenship or work authorization is required.