Product Advisor

Vizient; Chicago (IL); Presencial; USD 69.000 - 116.000; Jornada completa

Descripción de la vacante

Vizient in Chicago is seeking a client onboarding and product adoption specialist to join our team. You will support onboarding, deliver virtual trainings, create user guides, and collaborate with cross-functional groups to improve client engagement and value realization.

Responsibilities include resolving inquiries about CDB functionality, monitoring trends, and developing training resources. The role offers incentive eligibility and a comprehensive benefits plan.

Responsabilidades

• Support client onboarding, engagement, and product adoption initiatives in collaboration with internal teams.
• Provide analytical product support through inquiry resolution, trend monitoring, and issue escalation.
• Address client questions regarding CDB functionality, content, and utilization.
• Develop and maintain training resources, including user guides, one-pagers, and frequently asked questions.
• Deliver virtual training sessions, individual consultations, and webinars to strengthen client understanding and utilization of CDB functionality.
• Manage client access and provide timely product support to ensure a positive client experience.
• Monitor healthcare industry trends and incorporate relevant insights into client education and product guidance.
• Collaborate with cross-functional teams to identify opportunities for improved product adoption, client engagement, and value realization.

Descripción del empleo

Excited to grow your career?

We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Our people make all the difference in our success.

Responsibilities

• Support client onboarding, engagement, and product adoption initiatives in collaboration with internal teams.
• Provide analytical product support through inquiry resolution, trend monitoring, and issue escalation.
• Address client questions regarding CDB functionality, content, and utilization.
• Develop and maintain training resources, including user guides, one-pagers, and frequently asked questions.
• Deliver virtual training sessions, individual consultations, and webinars to strengthen client understanding and utilization of CDB functionality.
• Manage client access and provide timely product support to ensure a positive client experience.
• Monitor healthcare industry trends and incorporate relevant insights into client education and product guidance.
• Collaborate with cross-functional teams to identify opportunities for improved product adoption, client engagement, and value realization.

Career Framework

Professional - Staff Associate (P2)

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $68,500.00 to $116,300.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers