Client Success Pro - Relational Support & Growth

Vaco; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Vaco in Birmingham, AL is seeking a driven Client Success Specialist to join our team. You will focus on building strong customer relationships, solving problems, and owning the customer experience.

You will provide responsive support, partner with internal teams, and track customer activity, ensuring follow-through. A proactive, organized mindset and CRM/ERP familiarity will help you succeed in this role.

Qualifications

• 1-3+ years in customer service, customer success, account management, or inside sales.
• Strong communication and relationship-building skills.
• Organized, dependable, and proactive.
• Comfortable with customer outreach and problem-solving.
• Experience with CRM, ERP, or similar systems is a plus.

Responsibilities

• Provide responsive, professional support to customers.
• Build and strengthen relationships with existing accounts.
• Proactively reconnect with customers and identify their needs.
• Partner with internal teams to resolve issues.
• Track customer activity and ensure consistent follow-through.

Skills

Customer service

Relationship-building

Communication

Problem-solving

Organized

Proactive outreach

Account management

Tools

CRM

ERP

Job description

Vaco in Birmingham, AL is seeking a driven Client Success Specialist to join our team. You will focus on building strong customer relationships, solving problems, and owning the customer experience.

You will provide responsive support, partner with internal teams, and track customer activity, ensuring follow-through. A proactive, organized mindset and CRM/ERP familiarity will help you succeed in this role.