Client Experience & Revenue Growth Strategist

PNC Financial Services Group, Inc.; Birmingham (AL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Dental/Vision options

401(k) match

Education assistance

Wellness program

Job summary

PNC in Birmingham, AL seeks a Sales and Client Experience Specialist within its Retail Banking group. You will support sales and customer experience strategy execution across channels and coordinate initiatives to grow revenue and cross-channel experiences.

The role emphasizes frontline coaching, readiness materials, and collaboration with stakeholders, with a focus on customer focus and risk management in daily decisions. In-office culture with strong benefits and growth opportunities.

Qualifications

• University degree required; 3+ years in relevant role.
• Experience in sales and client experience strategy.
• Knowledge of risk management and regulatory requirements.

Responsibilities

• Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels.
• Supports the development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences.
• Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps.
• Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives.
• Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management.

Skills

Account Management

Competitive Strategies

Customer Experience

Negotiation

Operations Management

Strategic Planning

Education

Bachelors

Job description

PNC in Birmingham, AL seeks a Sales and Client Experience Specialist within its Retail Banking group. You will support sales and customer experience strategy execution across channels and coordinate initiatives to grow revenue and cross-channel experiences.

The role emphasizes frontline coaching, readiness materials, and collaboration with stakeholders, with a focus on customer focus and risk management in daily decisions. In-office culture with strong benefits and growth opportunities.