Customer Success & Account Growth Specialist

John R White Company Incorporated; Birmingham (AL); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

John R White Company Incorporated in Birmingham, AL seeks a customer support and sales operations professional who balances daily service commitments with proactive account outreach to re-engage dormant accounts and grow order activity.

You will liaise between customers and internal teams, document activity, and help improve processes while ensuring a positive customer experience.

This role emphasizes teamwork, clear communication, and a customer-first approach.

Qualifikationen

• High school diploma or equivalent; associate or bachelor’s preferred.
• 1–3 years in customer service, inside sales support, order management, or related role.
• Experience using ERP, CRM, ticketing, or order management systems such as GP, Salespad, Zendesk.
• Strong Excel skills and comfort with customer, order, and account information.
• Excellent written and verbal communication with proactive outreach.

Aufgaben

• Own a consistent share of the daily ticket queue and phone coverage with response/resolution goals.
• Respond to customer inquiries with urgency, professionalism, and accuracy.
• Document customer requests, account updates, next steps, and follow-up commitments clearly.
• Partner with internal teams to resolve issues and support a smooth order experience.
• Work dormant and slower-moving accounts to uncover needs and opportunities.

Kenntnisse

Customer service

Outbound outreach

Account development

Documentation & follow-up

Cross-team collaboration

Ausbildung

High School Diploma

Associate or Bachelor's preferred

Tools

GP

Salespad

Zendesk

CRM systems

Excel

Jobbeschreibung

John R White Company Incorporated in Birmingham, AL seeks a customer support and sales operations professional who balances daily service commitments with proactive account outreach to re-engage dormant accounts and grow order activity.

You will liaise between customers and internal teams, document activity, and help improve processes while ensuring a positive customer experience.

This role emphasizes teamwork, clear communication, and a customer-first approach.