Customer Success & Account Growth Specialist

John R White Company; Birmingham (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

John R White Company in Birmingham, AL is seeking a customer support and sales operations associate. The role focuses on delivering timely service while re-engaging dormant accounts and supporting order activity.

You will act as a liaison between customers and internal teams, balancing daily service with proactive outreach. Successful candidates will manage inquiries with urgency, document activity clearly, and help improve processes to reduce friction in the order experience.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 1–3 years in customer service, inside sales support, order management, or related role.
• Experience using ERP, CRM, ticketing, or order management systems such as GP, Salespad, Zendesk, or similar.
• Strong Excel skills and comfort working with customer, order, and account information.
• Excellent written and verbal communication with ability to document activity clearly and follow through.

Responsibilities

• Own a consistent share of the daily ticket queue and phone coverage while meeting response and resolution commitments.
• Respond to customer inquiries with urgency, professionalism, and accurate information.
• Maintain clear documentation of customer requests, account updates, next steps, and follow-up commitments.
• Partner with internal teams to resolve service issues and support a smooth order experience.
• Reconnect with dormant accounts and present relevant product opportunities.
• Create and maintain simple account plans documenting outreach and next steps.
• Identify at-risk inventory and support continuous improvement related to freight costs and order friction.
• Own corrective actions and communicate progress to stakeholders.

Skills

Customer service

Outbound outreach

Account development

Documentation

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

GP

Salespad

Zendesk

ERP

CRM

Job description

John R White Company in Birmingham, AL is seeking a customer support and sales operations associate. The role focuses on delivering timely service while re-engaging dormant accounts and supporting order activity.

You will act as a liaison between customers and internal teams, balancing daily service with proactive outreach. Successful candidates will manage inquiries with urgency, document activity clearly, and help improve processes to reduce friction in the order experience.