Client Success Pro – Print & Marketing

AlphaGraphics; Sunnyvale (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Commission

Advancement opportunities

Paid time off

Training & development

Job summary

AlphaGraphics in Sunnyvale seeks a friendly Customer Success Associate to elevate client satisfaction and drive sales growth. You will manage relationships, respond to inquiries, and coordinate printing and marketing projects across teams.

The role emphasizes proactive needs assessment, accurate pricing estimates, and strong communication to deliver exceptional service for local businesses.

Qualifications

• 1+ years in customer service, account management, or client-facing role.
• Experience in print, marketing, or graphic design is a plus.
• Proven communication and interpersonal skills.

Responsibilities

• Maintain professional appearance and ensure a positive customer experience.
• Act as primary contact for clients and identify needs; propose products/services.
• Respond promptly to customer inquiries.
• Communicate with customers via email, phone, and in person; follow up.

Skills

Customer service

CRM software

Communication skills

Multitasking

Pricing estimates

Tools

Printsmith estimating software

Microsoft Office

Google Suite

Job description

AlphaGraphics in Sunnyvale seeks a friendly Customer Success Associate to elevate client satisfaction and drive sales growth. You will manage relationships, respond to inquiries, and coordinate printing and marketing projects across teams.

The role emphasizes proactive needs assessment, accurate pricing estimates, and strong communication to deliver exceptional service for local businesses.