Customer Success & Projects Manager

AlphaGraphics of Downtown Raleigh; Garner (NC); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

AlphaGraphics of Downtown Raleigh is seeking a Customer Service Specialist and Project Manager to join our busy printing and marketing team. This full-time role emphasizes delivering superb customer experiences, managing orders, tracking production, and coordinating with sales and operations.

The ideal candidate has strong communication, organizational skills, and experience in retail or customer service, with proficiency in Microsoft Office and basic math. Adobe tools are a plus.

Qualifications

• High school diploma or GED required.
• At least two years in retail, inside sales, customer service or executive assistant work.
• Experience resolving customer satisfaction issues.
• Experience working under pressure with multiple tasks/projects.
• Proficient computer and internet skills, including Microsoft Office suite.
• Strong verbal and written communication skills.
• Basic math skills.
• Strong organizational and time management skills.
• Familiarity with Adobe tools a plus.

Responsibilities

• Assists the executive team with managing orders, tracking production, etc.
• Suggests appropriate products and services to meet customer needs and budget
• Assists in following up on leads and referrals resulting from telephone calls, marketing, and email activity
• Demonstrates the ability to carry on a business conversation with customers
• Prepares estimates and establishes/maintains estimate follow-up procedures
• Communicates with customers on order status and changes in the production schedule
• Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
• Helps as needed with reports, close-out, invoices, and required paperwork
• Identifies and resolves customer satisfaction issues
• Establishes and maintains effective team relationships with all support departments
• Manages the oversight of their jobs through the prepress and production process
• Follows all company policies, procedures, and business ethics codes

Skills

Verbal & written communication

Microsoft Office

Time management

Customer service

Adobe tools

Education

High school diploma or GED

Tools

Adobe tools

Job description

AlphaGraphics of Downtown Raleigh is seeking a Customer Service Specialist and Project Manager to join our busy printing and marketing team. This full-time role emphasizes delivering superb customer experiences, managing orders, tracking production, and coordinating with sales and operations.

The ideal candidate has strong communication, organizational skills, and experience in retail or customer service, with proficiency in Microsoft Office and basic math. Adobe tools are a plus.