Customer Success Associate

Velocity Staffing; Sunnyvale (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comission

Opportunity for advancement

Paid time off

Training & development

Job summary

AlphaGraphics is seeking a friendly Customer Success Associate to nurture client relationships, drive satisfaction, and support growth for printing and marketing projects in Sunnyvale. You will be the primary client contact, coordinate orders, and ensure a positive experience.

The role emphasizes clear communication, multitasking, and collaboration with internal teams. Print/marketing industry familiarity and CRM proficiency are a plus, with opportunities for development in a fast-paced

Qualifications

• 1+ years of experience in customer service, account management, or a client-facing role.
• Experience in print, marketing, or graphic design industries is a major plus.
• Strong verbal and excellent communication and interpersonal skills.
• Ability to multitask efficiently and manage multiple client accounts simultaneously with attention to detail.
• Proficiency with CRM software and Microsoft Office or Google Suite.
• Detail-oriented with strong organizational and follow-up skills.
• Positive, team-oriented attitude with a customer-first mindset.
• Knowledge of Printsmith estimating software a big PLUS.

Responsibilities

• Maintains a professional appearance and ensures all clients have a positive customer experience
• Act as a primary contact for clients and proactively identifies the customer needs and recommends appropriate products or services
• Be highly responsive to customer inquiries
• Communicate courteously with customers though email, over the phone, and in person
• Assist customers with the resolution of any problems that may arise
• Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates
• Collaborate with internal teams to coordinate print and marketing project fulfillment on a regular basis
• Review customer files to ensure production quality and accuracy
• Track and manage customer orders, timelines, and follow-ups using CRM tools
• Identify new sales opportunities, build relationships, and develop repeat customers
• Handle customer concerns, complaints, and escalations with professionalism and urgency

Skills

Customer service

Account management

Communication skills

CRM software

Multitasking

Detail-oriented

Team player

Tools

Printsmith

CRM software

Job description

Benefits:

• Comission
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:

We are seeking a friendly, enthusiastic, and motivated Customer Success Associate. The ideal candidate enjoys working in a fast-paced environment, is detail-oriented, is results-driven, and possesses strong communication skills. In this role, you will be the heart of our customer experience — building lasting relationships and ensuring client satisfaction. Your key focus areas will include increasing center sales, acquiring new customers, maintaining accounts, expanding our footprint within existing accounts, and creating a positive experience for our clients.

Responsibilities:

• Maintains a professional appearance and ensures all clients have a positive customer experience
• Act as a primary contact for clients and proactively identifies the customer needs and recommends appropriate products or services
• Be highly responsive to customer inquiries
• Communicate courteously with customers though email, over the phone, and in person
• Assist customers with the resolution of any problems that may arise
• Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates
• Collaborate with internal teams to coordinate print and marketing project fulfillment on a regular basis
• Review customer files to ensure production quality and accuracy
• Track and manage customer orders, timelines, and follow-ups using CRM tools
• Identify new sales opportunities, build relationships, and develop repeat customers
• Handle customer concerns, complaints, and escalations with professionalism and urgency

Requirements:

• 1+ years of experience in customer service, account management, or a client-facing role
• Experience in print, marketing, or graphic design industries is a major plus.
• Have strong verbal and excellent communication and interpersonal skills
• Ability to multitask efficiently and manage multiple client accounts simultaneously with attention to detail
• Proficiency with CRM software and Microsoft Office or Google Suite
• Detail-oriented with strong organizational and follow-up skills.
• Positive, team-oriented attitude with a customer-first mindset
• Knowledge of Printsmith estimating software a big PLUS

About Us:

AlphaGraphics is a nationally recognized leader in print, marketing, and visual communications, with a trusted network of locations serving businesses of all sizes. Our Sunnyvale location, US462, is proud to deliver high-quality, customized solutions that help local businesses stand out and grow. We foster a collaborative, creative work environment where employees are empowered to make a real impact every day.