Customer Success Associate

AlphaGraphics; Sunnyvale (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Commission

Advancement opportunities

Paid time off

Training & development

Job summary

AlphaGraphics in Sunnyvale seeks a friendly Customer Success Associate to elevate client satisfaction and drive sales growth. You will manage relationships, respond to inquiries, and coordinate printing and marketing projects across teams.

The role emphasizes proactive needs assessment, accurate pricing estimates, and strong communication to deliver exceptional service for local businesses.

Qualifications

• 1+ years in customer service, account management, or client-facing role.
• Experience in print, marketing, or graphic design is a plus.
• Proven communication and interpersonal skills.

Responsibilities

• Maintain professional appearance and ensure a positive customer experience.
• Act as primary contact for clients and identify needs; propose products/services.
• Respond promptly to customer inquiries.
• Communicate with customers via email, phone, and in person; follow up.

Skills

Customer service

CRM software

Communication skills

Multitasking

Pricing estimates

Tools

Printsmith estimating software

Microsoft Office

Google Suite

Job description

About the Role

We are seeking a friendly, enthusiastic, and motivated Customer Success Associate. The ideal candidate enjoys working in a fast-paced environment, is detail-oriented, is results-driven, and possesses strong communication skills. In this role, you will be the heart of our customer experience - building lasting relationships and ensuring client satisfaction. Your key focus areas will include increasing center sales, acquiring new customers, maintaining accounts, expanding our footprint within existing accounts, and creating a positive experience for our clients.

Benefits

• Comission


• Opportunity for advancement


• Paid time off


• Training & development

Responsibilities

• Maintains a professional appearance and ensures all clients have a positive customer experience


• Act as a primary contact for clients and proactively identifies the customer needs and recommends appropriate products or services


• Be highly responsive to customer inquiries


• Communicate courteously with customers though email, over the phone, and in person


• Assist customers with the resolution of any problems that may arise


• Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates


• Collaborate with internal teams to coordinate print and marketing project fulfillment on a regular basis


• Review customer files to ensure production quality and accuracy


• Track and manage customer orders, timelines, and follow-ups using CRM tools


• Identify new sales opportunities, build relationships, and develop repeat customers


• Handle customer concerns, complaints, and escalations with professionalism and urgency

Requirements

• 1+ years of experience in customer service, account management, or a client-facing role


• Experience in print, marketing, or graphic design industries is a major plus.


• Have strong verbal and excellent communication and interpersonal skills


• Ability to multitask efficiently and manage multiple client accounts simultaneously with attention to detail


• Proficiency with CRM software and Microsoft Office or Google Suite


• Detail-oriented with strong organizational and follow-up skills.


• Positive, team-oriented attitude with a customer-first mindset


• Knowledge of Printsmith estimating software a big PLUS

About Us

AlphaGraphics is a nationally recognized leader in print, marketing, and visual communications, with a trusted network of locations serving businesses of all sizes. Our Sunnyvale location, US462, is proud to deliver high-quality, customized solutions that help local businesses stand out and grow. We foster a collaborative, creative work environment where employees are empowered to make a real impact every day.

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.