Client Success & Orders Specialist — Supply

Doubek Medical Supply, Inc.; Alsip (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) Profit Sharing Plan

Paid Time Off

Paid Holidays

Job summary

Doubek Medical Supply in Alsip, IL, is seeking a Customer Service Associate – Supply who is eager to learn and reliable. The role focuses on nurturing client relationships while efficiently receiving and processing orders.

Responsibilities include answering calls, entering new clients, verifying information, processing CMNs, checking insurance, and maintaining patient notes in the database. The position offers a steady schedule and a supportive team.

Qualifications

• Compassionate, eager-to-learn candidate with a diligent work ethic.
• DME/HME industry experience preferred but not required.

Responsibilities

• Answer phone and inbound fax queue to receive orders promptly and courteously.
• Enter New Clients into company database for assigned product groups.
• Call New Clients to Take Orders and verify information.
• Enter, Print, Fax, & Confirm CMNs in company database.
• Procure documentation for client insurance requirements.
• Process orders and set up auto schedules as applicable.
• Verify insurance for clients as applicable.
• Document communications in patient notes in the database.
• Address client and referral source complaints and requests.
• Follow up on required patient file documentation.

Skills

Customer service

Order processing

Data entry

Phone communication

Tools

CRM software

Job description

Doubek Medical Supply in Alsip, IL, is seeking a Customer Service Associate – Supply who is eager to learn and reliable. The role focuses on nurturing client relationships while efficiently receiving and processing orders.

Responsibilities include answering calls, entering new clients, verifying information, processing CMNs, checking insurance, and maintaining patient notes in the database. The position offers a steady schedule and a supportive team.