Customer Service Associate- Supply

Doubek Medical Supply, Inc.; Alsip (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) Profit Sharing Plan

Paid Time Off

Paid Holidays

Job summary

Doubek Medical Supply in Alsip, IL, is seeking a Customer Service Associate – Supply who is eager to learn and reliable. The role focuses on nurturing client relationships while efficiently receiving and processing orders.

Responsibilities include answering calls, entering new clients, verifying information, processing CMNs, checking insurance, and maintaining patient notes in the database. The position offers a steady schedule and a supportive team.

Qualifications

• Compassionate, eager-to-learn candidate with a diligent work ethic.
• DME/HME industry experience preferred but not required.

Responsibilities

• Answer phone and inbound fax queue to receive orders promptly and courteously.
• Enter New Clients into company database for assigned product groups.
• Call New Clients to Take Orders and verify information.
• Enter, Print, Fax, & Confirm CMNs in company database.
• Procure documentation for client insurance requirements.
• Process orders and set up auto schedules as applicable.
• Verify insurance for clients as applicable.
• Document communications in patient notes in the database.
• Address client and referral source complaints and requests.
• Follow up on required patient file documentation.

Skills

Customer service

Order processing

Data entry

Phone communication

Tools

CRM software

Job description

All Jobs > Customer Service Associate- Supply

The Customer Experience Associate-Supply must be eager-to- learn and possess a diligent work ethic. The candidate must bring a compassionate and can-do mentality to the job. DME/HME industry experience is preferred but not required.

Schedule: Monday-Friday

The Customer Service Associate's primary role is to ensure that new and current client relationships are nurtured while effectively, accurately, and efficiently receiving and processing incoming orders. Duties include, but are not limited to, the following:

• Answer phone and monitor inbound fax queue to receive incoming orders from clients and referral sources in a timely and courteous manner
• Enter New Clients into company computer database for assigned product groups
• Call New Clients to Take Orders and verify information for assigned product groups
• Enter, Print, Fax, & Confirm CMNs in company computer database for assigned product groups
• Procure all documentation as it pertains to the client's insurance requirements
• Process orders as received for assigned area and Set Up Auto Schedules as applicable
• Verify insurance for clients as applicable
• Document in the appropriate section of the patient notes in the company computer database all communicative work performed on behalf of our clients
• Address clients’ and referral sources’ complaints, concerns, problems, and requests
• Follow-up on the procuring of required patient file documentation (“follow ups”) in a timely manner
• Log all client complaints in the Complaint section of the patient notes in the company computer database
• Other duties as assigned

Requirements

Doubek Medical Supply (DMS) is a durable medical equipment supplier specializing in the delivery of medical supplies and equipment to patients' homes. Located in the southwest suburb of Alsip, IL, roughly 20 miles (40 minutes) from downtown Chicago, we are a 3rd generation, family-owned company that has been serving the medical needs of the greater Chicagoland area for over half a century. At Doubek Medical Supply, we pride ourselves on our reputation for providing exceptional service and patient care. Our fun and friendly work environment, along with our highly experienced staff, are key components to delivering great service to our clients and referrals. In addition to competitive wages, DMS offers a wide array of benefits, including health insurance, 401(k) Profit Sharing Plan, Group Term Life Insurance, Paid Time Off, and Paid Holidays to name a few. Doubek Medical Supply is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.