Client Success & Order Orchestration Specialist

CottonImages; Florida; On-site; USD 60,000 - 70,000; Full time

Job summary

Cotton Images is seeking a Customer Service & Account Coordinator in Florida to ensure smooth order flow and strong customer relationships. You will work closely with buyers, production, and shipping to turn requests into timely deliveries.

Ideal candidates communicate clearly by phone and email, coordinate details, and resolve issues quickly. Training is provided; Excel skills are a plus for handling quotes and records.

Qualifications

• Experience supporting customers and coordinating orders.
• Clear communication by phone and email.
• Strong attention to detail in quantities, pricing and dates.

Responsibilities

• Help customers throughout their orders, prepare quotes and provide updates.
• Confirm quantities, sizes, colors, artwork, pricing and delivery dates.
• Coordinate with art, purchasing, production, accounting and shipping to move orders forward.
• Gather facts, identify options and help customers choose practical solutions.
• Track approvals, missing information and open issues through to completion.
• Keep records with clear instructions and commitments for all team members.

Skills

Customer service

Communication

Problem-solving

Organization

Attention to detail

Excel experience

Tools

Excel

Job description

Cotton Images is seeking a Customer Service & Account Coordinator in Florida to ensure smooth order flow and strong customer relationships. You will work closely with buyers, production, and shipping to turn requests into timely deliveries.

Ideal candidates communicate clearly by phone and email, coordinate details, and resolve issues quickly. Training is provided; Excel skills are a plus for handling quotes and records.